Hopewell Family Care FAQs

  • How do I become a new patient?

    Fill out the New Patient Intake form, which you can find here. Please note that due to the high volume of new patient inquiries, it will take a MINIMUM of 60 days before you will hear back from us.

  • How do I access my patient portal?

    The patient portal is accessible from our website, www.HopewellFamilyCare.com. See the link at the top right of the home page labeled “Patient Portal.” You will need to set up a username and password to access your patient portal. You can also visit the patient resources page for more helpful links, including the portal.

  • How do I upload documents or images for my provider to review?

    Documents and images can be uploaded for provider viewing at the Patient Portal. To access, log in to your patient portal, select “Profile,” → “Upload Docs.” → “Medical Documents.” Be sure to upload documents to the Medical Documents section if they are documents you want your provider to see. Uploading documents in the wrong place may cause a delay in your receipt of response.

  • How do I schedule my newborn?

    Call the Hopewell Family Care office within 24 hours of the baby being born, 615-933-3633. Our policy is to see the baby in our office within the first seven days of life for their newborn wellness. If you reach our answering machine, leave a message and we will return your call at the soonest available opportunity.

  • How do I get my vaccination records or religious exemption from vaccinations?

    For established patients with up to date wellnesses, submit your request to your provider via the patient portal. Please note, it can take up to 2 weeks to process this kind of documentation. While we do our best to turn around requests with expediency, we cannot guarantee a sooner turnaround.

  • I need medical records, or any documents or forms signed by my provider. How long is the process to receive once a request has been submitted to our office?

    It can take up to 2 weeks to process this kind of documentation. While we do our best to turn around requests with expediency, we cannot guarantee a sooner turnaround.

  • Does HFC require a vaccine schedule for pediatric patients?

    We do not; vaccine schedules are at the parent’s discretion.

  • Does HFC administer vaccines in office?

    No, we don’t administer vaccinations in the office. Patients can schedule vaccines at the Tennessee Health Department or Shots Etc.

  • Are we taking new patients with Tenncare?

    Not at this time, and there is not a waiting list.

  • Are we taking new patients with Medicare?

    We do take new patients with Medicare.

  • Can I buy supplements from you and have them shipped to my house?

    No, but you can purchase certain supplements through FullScript or Xymogen, as well as through various resource links on our resource page.

Billing FAQs

  • Hopewell Family Care is an integrative clinic, meaning we often draw labs that are not mandated by the ACA, in order to better understand your health. These labs are not mandated to be covered, therefore payment may vary. The only labs mandated to be paid are for cholesterol and A1C.

  • Denial can happen for a number of reasons. If you would like more information as to why your specific lab bill was denied by insurance, we recommend that you upload a copy of the bill you received through your patient portal and send a message to the billing department for further information.

  • We do not directly handle claims made to insurance for Quest labs. You can find more information and update your insurance directly on their website.

  • To obtain a superbill or a claim form, please request this by sending a message to billing in the patient portal. The billing department will need to know the dates of service, patient names, document types needed (typically either superbill/itemized bill or CMS-1500/HCA), and any additional instructions.

  • Unfortunately as nutritional IVs are relatively new in medical billing and coding terms, preventative IV therapies are not a service which can be submitted to insurance.

  • HSA and FSA plans will allow payment for any item or service as long as it is recommended by a physician.

  • If you need a letter of recommendation for your health savings account you can reach out to your provider directly on your patient portal and request the needed documents. Typically in the case that the account is suspended until needed documents are provided a receipt alone will not suffice and a letter of recommendation from your provider will be requested.

  • All lab reviews are a separate service from the initial appointment or service which prompted them. As such there will be a separate charge sent to your carrier for each event. The final amount due for the follow up will be highly dependent on the length of the visit and your insurance carrier’s allowed price for the visit.

  • A list of the networks our office is contracted with can be found on the above page. Please note that to accurately provide an answer to this question you will need to know both the name of your carrier as well as the name of the particular network of your policy with that carrier.