Privacy policy.

Welcome to www.HopewellFamilyCare.com website which is owned by Hopewell Family Care. Hopewell Family Care (HFC) knows that the security of your private information is of important concern. Protecting your privacy is very important to us. With this Privacy Statement, we would like to tell you about our practices regarding collection, use, and security measures before using this site.

 Data Collection

You may navigate through this website without disclosing your personal data. You are not required to provide personal information as a condition of using our site, except as may be necessary to provide you a smooth, efficient way to provide a product or service at your request.

Protecting your privacy is very important to us. Some areas of this site may ask you to submit personal information in order for you to benefit from specific features such as e-newsletters, special offers, inquiries, request for materials and order processing. We do not sell, rent or make available in any way customer information to anyone that is not involved in filling your request or your order.

You can feel confident because all important and private financial and personal information for your orders is encrypted before it is transmitted to us. Encrypted personal information cannot be read or recorded as it is being transmitted over the internet.

Purposes of Use of Data

The data that will be collected from you will only be used for the purpose of supplying you with your requested materials or products or for other purposes for which you have given your consent, except where otherwise provided by law.

Access, Correction and Deletion

You have the right to review and amend any personally identifiable information that is stored in our system. If you believe the information may be incorrect or out of date, just send us an email at the contact address below in the contact list. You have the right at any time to withdraw your consent to use your personal data in the future. Again, you may request your name to be deleted by sending us an email to the contact list below.

Use of Cookies

A “cookie” is a bit of information that a website sends to your Web browser that helps the site remember information about you and your preferences. Cookies are used in order for us to improve the efficiency of your individual use of the website. Most browsers are set-up to accept these Cookies automatically. You may deactivate the storing of cookies or adjust your browser to inform you before the Cookie is stored on your computer. If cookies are going to be saved to your computer short term, for the duration of the session, they are erased once you exit your Web browser or turn your computer off. If cookies are saved to your computer long term, we will provide you notice of this fact when the relevant cookies are set.

Security

Hopewell Family Care takes reasonable steps and precautions to protect personally identifiable information as you transmit it to our website and to protect your data from loss, misuse and unauthorized access, disclosure by third parties. Our security procedures are continuously revised based on new technological developments.

Children

This site is not intended for children. We do not knowingly collect, process or use any information via this site from visitors in this age group. We recommend parents talk to their children about their use of the Internet and the information they disclose on the website.

Contacts

Please contact Hopewell Family Care with any problems questions or suggestions that you may have. The constant evolution of the internet may require us to on occasion adjust our privacy statement. We retain the right to make changes when necessary.

Please contact us at
Hopewell Family Care
Phone: 615-933-3633
Fax: 615-823-6889
office@hopewellfamilycare.com

Protecting your privacy is very important to us. Our only goal in collecting personal information from you is to provide you with a smooth, efficient and experience while benefitting from our services, either online or in our office. The personal information collected from you, such as your name, e-mail address, billing address, shipping address, telephone number, product selection, credit card or other payment types. We collect in only for the purpose of filling orders, scheduling appointments, and informing patients of their order or service status, sending promotional information (only if requested), enhancing the operation of our site, for statistical purposes and to administer our systems. We do not sell, rent or make available in any way customer or patient information to anyone that is not involved in your service.

Email:

You always have the opportunity to opt-out of our marketing communications or change your preferences by following the link provided in the footer of all non-transactional email messages from us, or by emailing us at office@hopewellfamilycare.com. Some communications from us are considered transactional or service communications (for example, important account notifications and billing information), and your account(s) for Hopewell Family Care products and services are provided to you upon the condition that you receive these communications from us. You must cancel your account(s) for Hopewell Family Care products and services, as applicable, if you do not wish to receive any transactional or service communications. You may still receive marketing communications from us even after you cancel your service with us as you also opt-out of our marketing communications, as described above.

Phone:

We may contact you by telephone, with your consent where applicable, for marketing purposes (including by automatic dialer and/or prerecorded message). If you do not want to receive marketing calls, please contact customer support. You do not need to agree to receive automated marketing phone calls or texts from us to use our Services.

Third-party platform advertising:

Where you respond to communications we post on third-party platforms (such as Facebook, Google and Twitter), we may also share your information with those third-parties in order to serve targeted advertising/content to you via the relevant third-party platform based on your profile/interests. Your information is used by the third-party platform provider to identify your account and serve advertisements to you. You can control what advertisements you receive via the privacy settings on the relevant provider’s platform and you should consult the third-party’s help/support center for more information.Your information and your rights:

Under data protection laws, in certain circumstances you have the following rights:

  • The right to be told how we use your information and obtain access to your information;

  • The right to have your information rectified or erased or place restrictions on processing your information;

  • The right to object to the processing of your information (e.g. for direct marketing purposes) or where the processing is based on our legitimate interests;

  • The right to have any information you provided to us on an automated basis returned to you in a structured, commonly used, and machine-readable format, or sent directly to another company, where technically feasible (“data portability”);

  • Where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions; and

  • The right to object to any decisions based on the automated processing of your personal data, including profiling.

If you request a copy of your information, you may be required to pay a statutory fee.

If we hold any information about you that is incorrect or if there are any changes to your details, please let us know so that we can keep our records accurate and up-to-date.

If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Notice, we may not be able to provide you with access to all or parts of our website, applications, and services.

We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, in accordance with the Compliancy Group Data Retention, Marking, and Destruction Policy, or as otherwise permitted by applicable laws and regulations. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

  1. Changes to this Privacy Notice:

We may change this Privacy Notice from time-to-time. However, we will not reduce your rights under this Privacy Notice. We will always update this Privacy Notice on our website, so please try to read it when you visit the website (the ‘last updated’ reference tells you when we last updated this Privacy Notice).

  1. Security and storage of information:

We will keep your information secure by taking appropriate technical and organizational measures against   its unauthorized or unlawful processing and against its accidental loss, destruction, or damage. We will do our best to protect your personal information, but we cannot guarantee the security of your information which is transmitted to our website, applications, or services or to other websites, applications, and services via an internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of our websites, applications, or services please keep this password safe – we will not share this password with anyone.

If you believe your account has been compromised, please contact us at office@hopewellfamilycare.com.

  1. Other sites and social media:

If you follow a link from our website, application, or service to another site or service, this Privacy Notice will no longer apply. We are not responsible for the information handling practices of third-party sites or services and we encourage you to read the privacy notices appearing on those sites or services.

Our websites, applications, or services may enable you to share information with social media sites, or use social media sites to create your account or to connect your social media account. Those social media sites may automatically provide us with access to certain personal information retained by them about you (for example any content you have viewed). You should be able to manage your privacy settings from within your own third-party social media account(s) to manage what personal information you enable us to access from that account.

Google Analytics:

Google Analytics uses “cookies”, to help the website analyze how users use the websites, applications or services. The information generated by the cookie about your use of the websites, applications or services (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the websites, applications, or services compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser or within the application, however please note that if you do this you may not be able to use the full functionality of this website. By using our websites, applications, or services you consent to the processing of data about you by Google in the manner and for the purposes set out above. To find out more, see “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time).

To opt out of being tracked by Google Analytics visit: https://tools.google.com/dlpage/gaoptout.